Customer Service Manager Skill Assessment
Occupation Code
149212List
STSOL
Descriptions
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Aliases
Client Service Manager Career Assessment
Service Manager Career Assessment
Job Description
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
Types of visas you can apply for
Common visa types
Skilled Nominated visa(subclass 190)
Skilled Work Regional (Provisional) visa (subclass 491)
Temporary Skill Shortage visa (subclass 482)
Training visa (subclass 407)
Other visa types
489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
187 - Regional Sponsor Migration Scheme (subclass 187)
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
Skill Assessment
VETASSES group C
Application Steps
- Select a nominated occupation for assessment based on the purpose of your visa application;
- Through the VETASSESS online application system, fill in the form, deduct the fee, and upload the documents;
- Track the progress of your application and pay attention to its status;
- If additional documents are required, VETASSESS will send an email notification;
- After completing the skills assessment application, you can view the results and download the result letter in the VETASSESS online application system. A copy of the result letter will generally not be mailed to you unless you request it in the skills assessment application and pay the postage.
Skills Assessment Requirements
Work requirements
- 1. If the major is highly relevant, at least one year of relevant work experience after graduation in the past five years;
- 2. If the major of the specialist degree is not highly relevant to the nominated occupation, you need to have an Australian Level 4 certificate that is highly relevant to the nominated occupation, and at least one year of relevant work experience after graduation in the past five years;
- 3. If the major is not highly relevant, at least two years of relevant work experience after graduation in the past five years is required;
- 4. If the applicant’s relevant work experience is before obtaining a college degree, a total of 3 years of relevant work experience is required, of which 1 year must be within the past 5 years.
Academic requirements
- Highly relevant AQF qualifications include:
- - AQF Diploma
- - AQF Advanced Diploma
- - AQF Associate Degree or
- - AQF Graduate Diploma
- AQF diploma and above, including qualifications assessed at AQF Bachelor, Masters and PhD levels.
Assessment Agency
- VETASSES
Data Sources