ICT Customer Support Officer Skill Assessment
Occupation Code
313112List
STSOL
Descriptions
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Aliases
ICT Help Desk Officer Career Assessment
ICT Help Desk Technician Career Assessment
Systems Support Officer Career Assessment
Network Support Technician Career Assessment
Operator Command Support Systems (Army) Career Assessment
Job Description
- Determining software and hardware requirements to provide solutions to problems
- Responding to inquiries about software and hardware problems
- Adapting existing programs to meet users' requirements
- Installing and downloading appropriate software
- Ensuring efficient use of applications and equipment
- Implementing computer networks
- Designing and maintaining websites
- Repairing and replacing peripheral equipment such as terminals, printers and modems
- May work in a call centre
Types of visas you can apply for
Common visa types
Skilled Nominated visa(subclass 190)
Skilled Work Regional (Provisional) visa (subclass 491)
Temporary Skill Shortage visa (subclass 482)
Training visa (subclass 407)
Other visa types
489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
187 - Regional Sponsor Migration Scheme (subclass 187)
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
Skill Assessment
Application Steps
- Provisional Skills Assessment (PSA): Applicants who have completed 2 years of full-time study in Australia and whose nominated occupation is on the medium- and long-term immigration list can apply for a 1.5-year 485 visa after passing the PSA assessment;
- Job Ready Employment Skills Assessment: Applicants can submit JRP applications within the three-year validity period of the PSA; Required: A valid PSA related to the nominated occupation, and a qualified employer to provide EVR and SPR forms. Pays lips & SPR after 6 months; After the TRA certification meets 912 hours (average 38 hours of full-time work per week), the applicant will be notified that the second step can be taken;
- Job Ready Workplace Assessment (JRWA): After the applicant completes 912 hours of paid work within 6 months, the assessor will conduct an assessment at the applicant's workplace to ensure that the applicant has the relevant skills and can perform the relevant work;
- Job Ready Final Assessment (JRFA): After passing the final assessment, the applicant can submit a technical assessment application.
Skills Assessment Requirements
Academic requirements
- 1. Graduates who have completed relevant studies in Australia can complete a career assessment through TRA's Job Ready Program;
- 2. People with recognized overseas professional qualifications and experience in skilled trades can submit applications through TRA-approved Australian registered training organizations to complete occupational assessments. The assessment results can be used to apply for a 482 visa or a TSS temporary work visa, and they can work for at least three years.
Language Requirements
No specific language requirement
1. If the applicant's occupation is on the Offshore Skills Assessment Program (OSAP) list and the applicant's passport is in the corresponding country on the OSAP list, then they can only apply for an OSAP occupation assessment;
2. Applicants whose occupations are: Airconditioning and Refrigeration Mechanic, Electrician (General), Electrician (Special Class), Plumber (General), can only apply for OSAP category regardless of their nationality;
3. To apply for a 485 graduate work visa, you need to go through the JRP category.
4. TRA-MSA application requirements
- Your occupation is on the MLTSSL or STSOL occupation list for skilled migration and requires a TRA assessment;
- You have a certificate equivalent to the Australian qualification or training qualification for the nominated occupation (AQF for short, the qualification required for TRA occupations is generally Certificatelll, CertificateI or Diploma), or have completed an apprenticeship in Australia for the nominated occupation;
Assessment Agency
- BETWEEN
Data Sources