ICT Support Engineer Skill Assessment - -263212

ICT Support Engineer Skill Assessment

  • Occupation Code

    263212
  • List

    STSOL

Descriptions

Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Aliases

Support Analyst Career Assessment

Support Architect Career Assessment

Job Description

  • Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • Identifying variations and potential high risk areas in securing adherence to standards and procedures
  • Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • Developing, conducting and providing technical guidance and training in application software and operational procedures
  • Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
  • Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Common visa types

Other visa types

  • 489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
  • 187 - Regional Sponsor Migration Scheme (subclass 187)
  • 494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
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